Incident History

Update: The issue affecting Comparison PDF generation has been resolved, and missing Comparison PDFs have been generated. If you notice any further issues with Comparison PDFs, please contact help@jarodesk.com

We are currently experiencing an issue impacting the generation of Comparison PDFs. Some orders may experience a failed Comparison PDF during the outage. Our team is actively working to restore this functionality. Once restored, impacted jobs will be reprocessed. We will provide an update once service has been restored.

We are currently experiencing intermittent failures and timeouts impacting AI-powered Quality Control questions due to an upstream service issue. Our team is continuing to monitor for service updates from the provider.

Resolved -- All failed jobs have been retried successfully

We are currently experiencing intermittent failures and timeouts impacting AI-powered Quality Control questions due to an upstream service issue. The provider has reported that recovery is underway, and our team is continuing to monitor the service.

Resolved -- All failed jobs have been retried successfully

We are currently experiencing an issue with an upstream service used to retrieve coordinate data for new property addresses. This may impact address coordinate generation for newly created orders. Our team is actively monitoring the issue and has identified a temporary mitigation if needed.

Comparison PDF generation has been restored and previously impacted jobs have been reprocessed. Some orders may have experienced a failed Comparison PDF during the outage. We are continuing to monitor the service to ensure it remains stable

We are currently experiencing an issue impacting the generation of Comparison PDFs. Our team is actively working to restore this functionality. We will provide an update once service has been restored.