Incident History

The majority of orders previously experiencing failures when submitting to Mercury have now been successfully processed through our ongoing retry attempts. Mercury has confirmed that changes have been implemented on their end to address the communication issues.

While the impact has decreased significantly, we are still seeing occasional failures affecting a small number of orders. Our team continues to monitor the integration and retry any remaining failed transactions to ensure they are processed successfully.

We will continue monitoring the Mercury integration and provide additional updates as needed.

All JaroDesk ASG services have been successfully patched in response to the recently identified PHP security vulnerabilities. JaroDesk systems remain operational, with no known impact to customer data.

While the security updates on our end are complete, we continue to observe intermittent communication timeouts with Mercury, which may result in delays processing orders and related integration updates.

Our team is actively monitoring these communications and retrying affected integration jobs as needed. We will provide further updates as the Mercury integration stabilizes.

A critical PHP security patch is being rolled out across the web this morning. Our team is actively implementing necessary updates across JaroDesk servers and resources. Our systems remain operational, with no known impact to customer data.

While JaroDesk is operating normally, third-party platforms and integrated partners may experience disruptions as they implement their own security updates. As a result, we may experience intermittent communication failures, timeouts, or processing delays with external systems throughout the day.

We are already observing timeouts when communicating with Mercury and are working to retry any affected transactions.

Our team is actively monitoring integrations and will continue investigating and retrying failed communications as needed. We will provide additional updates as we learn more.

Current Status

• Security Patches Implemented: The updated, secure versions of PHP are now running across our core JaroDesk platform.
• No Identified Security Impact: We have found no evidence of attempted or successful unauthorized access to JaroDesk systems or customer data related to this vulnerability.
• Additional Security Protections: The enhanced security filtering previously implemented remains active, providing an additional layer of protection across the platform.
• Remaining Updates: A small number of supporting systems require additional configuration before the patches can be applied. These updates are scheduled to take place after business hours over the next several days to minimize any potential disruption. Additional security protections remain in place for these systems in the meantime.

Our Engineering and Security teams will continue monitoring the environment and completing the remaining updates to ensure all systems are fully patched.

Update: Appraisal Scope Service Recovery

Appraisal Scope is now reporting operational status on its status page, and we are seeing signs of service recovery.

Our team has successfully retried several previously failed events. We are continuing to review impacted orders and subsequent events, including files, notes, and order updates, to ensure successful processing.

We will continue monitoring for any intermittent issues and provide further updates as needed.

We are aware of a partial outage affecting Appraisal Scope, a third-party platform integrated with JaroDesk.. This disruption may impact order communications and updates between JaroDesk and Appraisal Scope for affected customers.

Our team is actively monitoring the situation and will ensure that any impacted transactions are retried as needed once service is restored. For the latest updates on the outage, you can visit CoreLogic's Status Page. https://platformstatus.corelogic.com/

We will provide additional updates as more information becomes available.