Service may be impacted.

Get current status on Ascent services and products.

Web MFA Login Issues

Impact: We are currently investigating an issue affecting web logins with multi-factor authentication (MFA). Users may experience an “invalid credentials” error when attempting to sign in. Scope: Some users are unable to successfully log in via web MFA Update: We have temporarily rolled back our recent MFA-related updates due to the login issues. As a result, authentication has reverted to email-based MFA while we work toward a resolution. This change is now live.

JaroDesk Integration API
Online
JaroKit
Online

Incidents in the past 7 days

View full history
  1. Mar 24

    1. Web MFA Login Issues

      Impact: We are currently investigating an issue affecting web logins with multi-factor authentication (MFA). Users may experience an “invalid credentials” error when attempting to sign in. Scope: Some users are unable to successfully log in via web MFA Update: We have temporarily rolled back our recent MFA-related updates due to the login issues. As a result, authentication has reverted to email-based MFA while we work toward a resolution. This change is now live.

  2. Mar 23

    No incidents on this day.

  3. Mar 22

    No incidents on this day.

  4. Mar 21

    No incidents on this day.

  5. Mar 20

    No incidents on this day.

  6. Mar 19

    No incidents on this day.

  7. Mar 18

    No incidents on this day.