No problems detected.

The issue is resolved. The service is stable and new XML uploads are extracting as expected. We are working on remediating the affected orders, which should have their PDFs extracted momentarily.

Impact: Orders are experiencing issues extracting PDF files from uploaded XML files, generating an error message.

Scope: This impacts users submitting XML files that rely on the automated PDF extraction process.

Customer Action: No action is required at this time. Vendors do not need to re-upload their XML files, we will re-run the job to extract the PDF once a fix is identified.

Current Status: Our development team has identified an issue affecting the PDF extraction process and is actively working on a resolution. Once the fix is deployed, we will reprocess the affected files, and PDF extraction should complete successfully without requiring any additional action from vendors.

AppraisalScope services unavailable

Update Services are restored, and all integration requests have been retried successfully.

Impact: Customers using the Appraisal Scope integration may experience delays or failures when sending or receiving appraisal-related requests in JaroDesk.

Scope: The issue appears to affect communication between our platform and Appraisal Scope. Integration requests are being sent successfully from our system, but we are not receiving responses from Appraisal Scope at this time.

Customer Action: No action is required at this time.

Current Status: We are actively monitoring the situation and believe the issue is related to an outage or service disruption on the Appraisal Scope side. Once communication is restored, we will automatically retry any affected jobs and process queued requests as quickly as possible.

ASC Registry Unavailable

Latest update

We have implemented a database backup of ASC's vendor data, and all JaroDesk features should now be functioning as normal.

We are currently experiencing an outage with the Appraisal Subcommittee (ASC) registry. New appraiser profile creation is temporarily unavailable while this issue is active. Our team is actively monitoring the situation and will provide updates as they become available.

Current Impact

New appraiser profile creation

Unavailable

Existing appraiser profiles

Operational

All other platform features

Operational

Incident timeline

UpdateJun 8, 2026 at 10:34 AM We continue to monitor the ASC registry outage. New appraiser profile creation remains unavailable at this time. No action is required on your end — all pending requests will be processed as soon as ASC service is restored. We will provide another update once resolved.

InvestigatingJun 8, 2026 at 9:49 AM We identified an outage with the ASC registry impacting new appraiser profile creation. Existing records and all other platform functionality are unaffected.

Need help? Our support team is available to assist. support@jaro.com