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Incidents in the past 7 days

1. Sep 16

   No incidents on this day.

2. Sep 15

   No incidents on this day.

3. Sep 14

   No incidents on this day.

4. Sep 13

   No incidents on this day.

5. Sep 12

   1. Email Delivery — Degraded Performance (Outbound Email Notifications)

      08:01 MDT

      This has been resolved.

      Impact: Outbound emails may be intermittent or delayed. Scope: Notification and email delivery. Customer Action: None required, we will advise when service is fully restored. Current Status: Issue Identified; fix in progress.

   2. Analytics Reporting (Sisense Reporting) — Degraded Performance

      08:00 MDT

      This has been resolved.

      Impact: Some dashboards and scheduled reports may display stale data due to a data ingestion delay. Scope: Reporting freshness; no data loss or corruption. Customer Action: None required, we will advise when service is fully restored Current Status: Issue identified; fix in progress.

6. Sep 11

   1. Sisense Reporting Issue Resolved

      15:47 MDT

      We wanted to make you aware that our reporting platform experienced issues today following a maintenance window. Some reporting components delivered stale or incomplete data. The issue is now resolved and Sisense is up-to-date in near real time.

      Impact & context

      • No data loss or corruption occurred; it was purely a lag in data ingestion.
      • Reports sent earlier today may contain old or inaccurate data because they are time-based snapshots. We’re not able to resend those as-of-then reports—there’s no way to recreate the exact prior data state.
      • The lag affected data since about midnight today only. Yesterday’s daily reports (and earlier) remain accurate.

      What you can do

      • If you need a current view, please re-run dashboards or send today’s daily report now—the data has caught up.
      • Please let us know if you see any residual impacts or discrepancies so we can investigate immediately.

      Thank you for your patience and partnership. If you need help contact Jaro Support at support@tryjaro.com

   2. Sisense down for maintenance

      12:50 MDT

      Update: The maintenance for Sisense has been completed and systems are coming back online. All processes will be fully restored and caught up shortly.

      Our third-party provider, Sisense, which we use for data and reporting, is currently down for maintenance. During this time Sisense will not be accessible and scheduled reports will not be sent. We will provide updates as the system comes back online.

7. Sep 10

   No incidents on this day.